Always do your best to explain to your potential buyers what they can expect from you before they purchase. A great way to do this is by having clear and simple policies for your Etsy store. Displaying your store polices can help cut down on convo messages and emails you receive that ask about your shipping time, return policy and whether you accept PayPal or Etsy’s Direct Checkout.
Here are a few policies I recommend including on your Store Policy Page:
- Briefly describe your process for how you do business. Explain what your buyers can expect after they purchase from you.
- Include information about your processing and shipping times. If this varies depending on your items, make sure to encourage them to read the item description for more accurate processing and shipping times.
- It is also a good idea to include information on where to find shipping fees. Remember, some of your buyers may be new to Etsy or shopping online. These buyers will appreciate the helpful information.
- Your policy for returns, refunds and/or exchanges.
- What type of payments you accept.
Keep your store policies simple and to the point. Don’t be to wordy. Try to come across professional and firm without being defensive and aggressive.
Government laws and the polices of your payment processor will take precedent over yours. So make sure your policies align with the laws of the country you are selling in and the policies of your payment processor.
If you are using Etsy’s Direct Checkout you can read up on their policies here.
Get more tips on writing your store policies:
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